Shipping & Returns

Shipping

Where do you ship?

We currently ship to all countries within the European Union. We are working on expanding to additional regions — sign up for updates if your country is not yet supported.

Shipping options

• Standard Shipping — Free, 5–8 business days
• Express Shipping — €9,90, 2–3 business days

Order processing

Orders are processed within 1–2 business days. You will receive a confirmation email with tracking information once your order has shipped.

Customs and duties

Orders within the EU are not subject to additional customs charges. All prices include VAT.

Returns

30-day return policy

If you are not satisfied with your Custode bracelet, you may return it within 30 days of delivery for a full refund. The bracelet must be unused, in its original packaging, and in the same condition you received it.

How to return

• Email support@mycustode.com with your order number
• We will provide a return shipping address
• Ship the bracelet back in its original packaging
• Refund is processed within 5–7 business days of receiving the return

Defective products

If your bracelet arrives damaged or defective, contact us immediately. We will arrange a free replacement or full refund including return shipping costs.

Warranty

Every Custode bracelet comes with a 2-year limited warranty covering manufacturing defects. The warranty does not cover damage from misuse or unauthorised modifications.

Contact

Questions about shipping or returns? Email us at support@mycustode.com.